Refund and Cancellation Policy
At Mahakal Bhairav Akhada, we deeply appreciate your support and contributions to our mission of promoting Sanatan Dharma and helping those in need. We understand that there may be occasions when donors or participants require refunds or cancellations, and we aim to provide clear guidelines on this.
Donations
Non-Refundable Donations
All donations made to Mahakal Bhairav Akhada are considered voluntary and non-refundable. As a non-profit organization, the funds received are immediately put to use for charitable activities and social welfare projects. Once a donation is made, it cannot be refunded except under exceptional circumstances.
Exceptional Circumstances for Refund
In case of an error in the donation process (such as duplicate transactions or incorrect amounts), refund requests may be considered. Such requests must be made within 7 days of the transaction. To request a refund, please contact us at:
Email: mahakalbhairavakhada@gmail.com
Phone: +91 9819965477
The refund process may take 7-10 business days, depending on the method of payment.
Third-Party Payment Processors
For donations made via third-party payment processors (such as payment gateways or online platforms), Mahakal Bhairav Akhada is not responsible for any delays or errors in processing refunds. Please contact the payment processor directly for assistance with any such issues.
Event Registration and Participation
Cancellation of Event Participation
For events organized by Mahakal Bhairav Akhada, you may cancel your registration for any paid event or program by notifying us at least 48 hours before the event start time. In such cases, the registration fee may be refunded, subject to deduction of administrative fees, if applicable.
Refunds for event registration will be processed within 10 business days of the cancellation request.
No-Show or Late Cancellation
If you do not attend the event or cancel less than 48 hours before the event, no refund will be provided. In case of exceptional circumstances, such as medical emergencies, you may contact us to request a refund, and we will review your case on a discretionary basis.
Event Cancellations by Us
In the unlikely event that Mahakal Bhairav Akhada cancels an event due to unforeseen circumstances (such as natural disasters, logistical issues, or low attendance), participants will receive a full refund of any registration fees paid. We will notify participants via email or phone as soon as possible regarding such cancellations.
Refund Processing
Refunds, where applicable, will be processed through the original payment method used during the transaction.
Refunds may take up to 10 business days to reflect in your bank or payment account depending on your bank or payment provider’s processing time.
Modifications to Refund and Cancellation Policy
Mahakal Bhairav Akhada reserves the right to modify or amend this Refund and Cancellation Policy at any time. Any changes will be posted on our website and will take effect from the date of posting. It is your responsibility to review the policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding our Refund and Cancellation Policy, please reach out to us:
Address: B/17 Ram Nagar, Near Navghar Police Station, Navghar Road, Bhayander East, Thane, Maharashtra – 401105
Phone: +91 9819965477
Email: mahakalbhairavakhada@gmail.com